Last updated: September 24, 2026
1. General
At LeatherLuxuryStore, we strive to deliver your order to your complete satisfaction. However, if you are not satisfied with your purchase, you may make use of our return policy. This document outlines the conditions under which you can return products and how the return process works.
2. 14-Day Return Period
You have the right to return your order within 14 calendar days of receipt without providing any reason. This corresponds to the statutory right of withdrawal under European consumer law.
The withdrawal period begins on the day that you—or a third party designated by you (other than the carrier)—physically receive the product. In the case of multiple deliveries within a single order, the period starts on the day the last product is received.
3. Return Conditions
To be eligible for a return, the product must:
- Be unused;
- Be undamaged;
- Be returned in its original packaging, where reasonably possible.
We reserve the right to deduct a reduction in value if the product has been used beyond what is necessary to establish its nature, characteristics, and functioning.
4. Free Returns
Returns are free of charge. We cover the return shipping costs for all returns made within the 14-day return period. After your return request has been registered, you will receive instructions for sending the product back free of charge.
Please follow the return instructions we send you and keep your proof of shipment until your refund has been processed.
5. Refunds
Once we have received and inspected the returned product, we will refund the purchase amount within 14 days.
The refund will be processed using the same payment method used for the original order, unless agreed otherwise. We may withhold the refund until we have received the product back or until you have provided proof that the product has been returned, whichever comes first.
6. Defective or Damaged Products
If a product arrives defective or damaged, please report this to us within 14 days of receipt via:
leatherluxurystore@hotmail.com
Upon assessment—and depending on the situation and availability—we will offer one of the following solutions:
- Replacement of the product;
- Repair;
- Full or partial refund.
Your statutory rights as a consumer remain fully applicable.
7. Exchanges
Direct exchanges are currently not supported.
If you would like a different product, you may return the original item (if eligible) and place a new order.
8. Return Request
To initiate a return, please contact our customer service team at:
leatherluxurystore@hotmail.com
Upon receiving your request, we will provide further instructions for the return process.
9. Contact
Do you have questions about returns or need assistance? Feel free to contact us:
[COMPANY LEGAL NAME – TO FILL IN] (LeatherLuxuryStore)
Contact:
+31 6 48488484
Email: leatherluxurystore@hotmail.com
Our customer service team is happy to assist you and will ensure your return process goes as smoothly as possible.